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Good News Care Stories during COVID

COVID Good News Stories from Peverel Court Care


While the start to 2021 has followed on from last year in being a challenging time for the care sector, the rollout of vaccines to care homes brings fresh optimism. So we thought it a good time to look back at some feel-good stories from our homes which have made us extra proud of our team over the past year. To our COVID care heroes – a big thank you.


COVID-19 Care Heroes

From the regular Thursday evening “Clap for Carers”, which has recently been relaunched as “Clap for Heroes”, to Care Home Professional Magazine’s Care Heroes Awards 2020 there has been a spotlight on the brilliant job that carers do across the UK like never before.

At Peverel Court Care we have always appreciated the incredible job done by our talented teams of dedicated staff at our elderly residential care homes near Aylesbury, Buckinghamshire and in Witney, located in the beautiful Cotswolds near Oxford.

However, the past year has brought into even greater focus the fact that members of the Peverel Court team regularly go above and beyond the call of duty for our residents and each other.


A Brave Face in a Difficult Year

The COVID-19 pandemic has made things difficult for people across the country. Juggling work with homeschooling children, care for relatives and maintaining social distancing has been tricky. However, for care home staff, knowing the risk of either taking the virus into work, or else bringing it home to the family has added additional stress.

So when we read the following article on the Care Home Professional website, submitted by the Registered Manager at Ruddington Manor Care Centre, it inspired us to find some of our own:

Lewis is passionate, professional and just gets on with every task in the background without any fuss – he is so deserving of recognition. Throughout the pandemic, he has been an asset to the whole team. He lives with his grandparents, so rather than put them at risk, he asked if he could move into the home; that way his grandparents could shield and he would be able to work, continuing to support the home during the crisis. He has gone over and above during the pandemic and his support has been invaluable to the residents, myself and the team.

Lewis has gone the extra mile during these difficult circumstances, both in terms of delivering his usual outstanding care, but also offering friendship, companionship and empathy to every resident. When visits stopped, Lewis immediately started to facilitate WhatsApp calls, Skype and Zoom for all residents, allowing them to speak to and see loved ones. He even arranged a virtual funeral for one of our residents, a gentleman whose wife, also a resident, passed away during the pandemic (when the limit of numbers to attend a funeral was three). This simple gesture enabled the husband to be with his wife as best he could in the circumstances and say goodbye to her. Lewis helped the gentleman dress smartly for the virtual funeral, and stayed with him to ensure he was ok, as he himself was also unwell. Lewis went out of his way to go shopping for particular items for residents, and our residents have been so appreciative.

We know that things haven’t been easy, so we wanted to highlight a few instances where members of our team have made us extra proud of the Peverel Court Care family over the past year.

We spoke to the Manager of each of our homes to find out whether there was anyone in particular who had stood out as a care hero over the past year.


Resilient, Positive and Calm

Mibell Hernandez is the Home Manager for Bartlett’s Residential Care Home, near Aylesbury in Buckinghamshire. When we asked her if she would nominate a care hero for Bartlett’s, she said:

For me all members of staff at Bartlett’s are care heroes during the pandemic period and no doubt about that. Colleagues such as Laura, who is our ‘Receptionist’ although she is truly so much more than that. She epitomises the family values and ethos we have at Peverel Court Care. She has also been an integral part of the digital transformation project and helped us a great deal with that. Laura is part of a new wave of an incredibly tech savvy generation – with the caring values required in this type of sector.

She is an exceptional team member who has repeatedly gone above and beyond her role, and worked so very hard to help residents, their relatives and her colleagues. She contributed hugely when we started testing our residents and staff for Covid, and now with the Lateral Flow Device test. She worked during the Christmas period and handled all the Christmas presents for our residents incredibly well. She also supported the team to the best of her ability. She remains so resilient, positive and calm every time she is at work. She handled all phone calls, enquiries, emails in a very professional manner. I am so impressed and very proud to have her in our team.


No Complaints Wherever She is Required

We also spoke with Fran Torres, the Home Manager at Merryfield House Nursing Home in Witney, Oxfordshire. She told us:

We are all heroes in our own way! All of us have done something extra special during the pandemic, but I would say that these two stand out from the rest of us.

When we started lockdown way back in March 2020, most, if not all, of the staff were frightened and would have prefered to stay in the safety of their own homes.

DB is a mum of 3 who chose to work from the start of the pandemic rather than staying at home caring for her kids so as to help ensure continuity of care for our residents. She is a multi-tasker, from caring, laundry, cleaning and kitchen assistant. No complaints wherever she is required. She previously won the employee of The quarter award.

SW has gone out of her way to help a colleague who is struggling financially. SW was shopping essentials for her for free or to be paid in terms of whatever amount the colleague could afford to pay for as long as she wanted. This inspired a few of the other staff to help out as well, including myself. When the head office was supplying essentials for the staff, several of us gave our share to other colleagues who required them more. This simple gesture meant a lot for colleagues and it was a very rewarding feeling for us. A simple act of kindness and making a difference to someone’s life really go a long way.


The End is in Sight – COVID-19 Vaccination Programme

Like care homes across the country, we’re delighted with the positive news that the vaccination programme has begun at our homes. Through the UK COVID-19 vaccines delivery plan, the Government have on 11th January 2021 reaffirmed their commitment to offer all care home staff and residents a vaccine by the end of January.

We are currently working with staff and residents to ensure that the uptake is as high as possible across our homes.


About Peverel Court Care

Peverel Court Care is a group of one residential and two nursing homes, located in Buckinghamshire and Oxfordshire: Bartlett’s Residential Care Home and Stone House Nursing Home in Aylesbury, and Merryfield House Nursing Home in Witney. We are a long-standing family business, providing exceptional, personalised care, delivered by talented and compassionate people, in exclusive and idyllic settings.

With happiness at the heart of our homes, we recognise and respect the contribution made by our residents to society during their lifetimes. Valued by residents and their families; our reputation, investment in each property, and approach to appointing and developing our staff makes each home unique and the benchmark in premium care.

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